SWISS WEB STUDIO
Version 1.0 – August 28, 2026
1. Identity of the provider
Swiss Web Studio is an independent business based in Switzerland, operated by:
Swiss Web Studio – Ivo Protrkic
Via San Jorio 15
6600 Locarno
Switzerland
UID: CHE-210.527.698
Phone: +41 79 197 44 59
Email: info@swisswebstudio.com
Swiss Web Studio is not currently registered in the Commercial Register.
These General Terms and Conditions govern the contractual relationship between Swiss Web Studio and its clients, unless individual written agreements prevail over these Terms and Conditions.
2. Scope
Swiss Web Studio offers, among other things, the following services:
- website design and development;
- WordPress and Elementor;
- WooCommerce and e-commerce;
- hosting and domain management;
- technical maintenance;
- SEO;
- Google Ads and Meta Ads;
- graphics and branding;
- email configuration and management;
- IT and digital consulting;
- plugin and integration development;
- AI-based solutions;
- automations;
- social media and digital marketing.
The service specifically included is that described in the quote, offer, order confirmation or customer agreement.
3. Conclusion of the contract
An order can be accepted:
- by signing a quote or contract;
- by email;
- by WhatsApp or other individual means of communication;
- verbally or by telephone;
- in person;
- by electronic order, when available.
Swiss Web Studio can then send a written confirmation of the order, summarizing the agreed services, price and conditions.
The customer’s silence alone does not constitute acceptance of new services or costs not previously agreed.
In the event of a discrepancy, the individual agreements documented between the parties shall prevail over these General Terms and Conditions.
4. Quotations and scope of the project
Unless otherwise stated, the quotations are valid for 30 days.
Only the services specified in the quotation or agreed with the customer are included.
Additional requests, substantial changes to the project, new functionalities, new pages, additions or activities not initially planned may result in additional costs.
Prior to significant additional activities, Swiss Web Studio informs the customer of the relevant cost or requests a new approval.
5. Customer cooperation
The customer undertakes to provide within a reasonable timeframe:
- content;
- texts;
- images;
- logos;
- credentials;
- company information;
- feedback;
- approvals;
- material necessary for the development of the project.
The customer guarantees that he has the necessary rights to the content provided to Swiss Web Studio.
Delays attributable to the customer may result in a corresponding postponement of the delivery deadline.
If the project is stopped for more than 30 days due to the customer’s lack of cooperation, Swiss Web Studio may suspend it and reschedule the continuation of the project according to its availability.
6. Prices and payment methods
Unless otherwise agreed, the following method applies to the creation of new websites and digital projects:
50% upon confirmation of the order as a deposit.
50% upon completion of the project and before final publication.
Invoices for Swiss Web Studio are normally payable within 10 days of the date of issue.
Different terms may be stipulated in the relevant quotation or contract for hosting, maintenance, licences, recurring services or advertising campaigns.
Costs for advertising platforms, third-party services, domains, licences or other external costs may be invoiced separately.
7. Late payments
In the event of non-payment on the due date, Swiss Web Studio will normally send an initial reminder and grant a reasonable additional period.
If this period has elapsed unnecessarily, the following may be applied:
- default interest provided for by Swiss law, currently equal to 5% per annum pursuant to Art. 104 CO;
- recovery costs actually and reasonably incurred;
- suspension of the service directly affected by the non-payment, subject to notification to the customer.
Swiss Web Studio avoids, as far as reasonably possible, suspending services that are not related to the disputed invoice.
The suspension does not extinguish the amounts already due.
8. Completion and putting online
Once the project has been completed, Swiss Web Studio informs the customer that the site or service is ready for verification.
The customer is invited to report any defects or discrepancies with what was agreed without delay.
Failure to publish the site for reasons solely attributable to the customer does not indefinitely suspend Swiss Web Studio’s right to payment of the balance when the project is substantially completed and ready to be put online.
9. Correction of defects
Unless otherwise agreed, Swiss Web Studio will intervene at no additional cost within 30 days of publication of reproducible technical defects that are directly attributable to the work originally carried out and included in the project.
This does not include:
subsequent changes made by the customer or third parties, new features, incompatible updates to external software, hosting problems, malware resulting from external causes, changes to third-party APIs or platforms and requests that were not included in the original project.
10. Hosting
Hosting services are normally provided on an annual basis.
Unless otherwise agreed, the service is renewed for a further annual period if it is not cancelled at least 3 months before its expiry.
The customer is informed of the economic conditions applicable to their service.
Any material changes in the conditions or prices will be communicated before renewal and will not apply retroactively to periods already paid.
11. Backup
For hosting services managed directly by Swiss Web Studio, automatic daily backups are normally carried out with an approximate retention of the last 7 days, either directly or through the infrastructure provider.
The backup is a security and business continuity measure, but does not represent an absolute guarantee of data recoverability.
Hardware failures, software errors, cyber-attacks, provider problems, simultaneous data corruption or other exceptional circumstances can render a backup partially or completely unusable.
For particularly critical data, Swiss Web Studio recommends that the customer also maintain independent copies.
Recovery caused by an infrastructure failure managed by Swiss Web Studio can be included in the service.
Restorations resulting from changes made by the customer, third parties, external plugins or specific requests may be invoiced separately.
12. Domains
The domain name purchased on behalf of the customer belongs to the customer.
Whenever technically possible, Swiss Web Studio registers or transfers the domain directly to the customer’s name.
The administrative or technical management of the domain by Swiss Web Studio does not result in the transfer of ownership of the domain to Swiss Web Studio.
Upon termination of the relationship, the customer has the right to transfer the domain to another registrar or provider.
Swiss Web Studio does not use the customer’s domain as a means of preventing a change of provider.
Any amounts due remain subject to separate liability.
13. Maintenance and support
For routine maintenance services, Swiss Web Studio aims to process requests within 2 working days.
The term refers to taking charge and the first response, not necessarily to complete resolution.
The actual time depends on the nature of the problem, its complexity, the availability of third-party services and the possible need for external intervention.
Services with guaranteed response times must be governed by a specific SLA.
14. Third-party software and licenses
A site may use third-party software and services such as, but not limited to:
WordPress, WooCommerce, Elementor Pro, WPML, SEOPress, WooCommerce plugins, payment systems, APIs and cloud services.
These products remain subject to the licenses and conditions of the respective manufacturers.
When Swiss Web Studio uses its own Agency, Developer or equivalent license, the customer receives the benefit of using the license for the duration of the agreed relationship or service, but does not purchase the license itself.
Upon termination of the relationship, Swiss Web Studio may deactivate or remove its license keys.
The customer may purchase its own license in order to continue to receive updates and support from the relevant manufacturer.
15. Intellectual property
The following remain the property of the customer:
- texts, photographs, videos, logos and materials provided by the customer;
- company data;
- databases and data of its customers;
- orders and commercial content pertaining to it.
After full payment of the project, the client obtains the full right to use the website, the design and the materials created specifically for the project as agreed.
Unless otherwise agreed in writing, the following remain with Swiss Web Studio:
- know-how;
- development methods;
- processes;
- procedures;
- libraries;
- generic components;
- internal tools;
- generic automations;
- reusable frameworks;
- methodologies;
- pre-existing code;
- components developed for transversal use.
Code developed exclusively and specifically for an individual customer is governed by the corresponding quotation or contract, which may provide for its assignment or a license to use it.
Open source software and third-party software remain subject to their respective licenses.
16. Change of provider and delivery of
the website Swiss Web Studio grants the customer the right to change provider.
Upon termination of the relationship, the customer may request:
- the data pertaining to you;
- the contents;
- the available exports;
- a technically usable backup of the site, when technically possible with ordinary tools.
Swiss Web Studio can remove the following in advance:
- their license keys;
- internal credentials;
- confidential systems;
- non-transferable tools;
- software not included in the customer’s rights.
The standard generation of a technically usable backup or export does not normally involve an additional cost when it can be carried out with the ordinary tools available.
On the other hand, the following are billable, subject to information:
- complete migration to the new hosting;
- configuration of the new provider’s server;
- complex DNS changes;
- email migration;
- data conversion;
- incompatibility resolution;
- prolonged technical assistance to the new agency;
- customized export or transformation activities.
Swiss Web Studio does not use the customer’s data or domain as a means of exerting pressure in the event of an economic dispute. Any undisputed claims remain due and can be recovered separately.
17. Termination of services
Upon termination of hosting or maintenance, Swiss Web Studio reasonably cooperates so that the customer can arrange the transfer.
The customer must request and store their data without delay.
Once the relationship has ended and a reasonable period of time has elapsed for the transfer, Swiss Web Studio may delete copies, backups and credentials that are no longer required, subject to legal retention obligations.
18. SEO
Swiss Web Studio applies SEO techniques in accordance with the good practices available at the time of the intervention.
It is not possible to guarantee:
- a certain position on Google;
- the permanent maintenance of a position;
- a specific amount of traffic;
- a certain number of leads;
- a specific economic outcome.
Search engine algorithms and market conditions are beyond the control of Swiss Web Studio.
19. Google Ads, Meta Ads and digital advertising
Swiss Web Studio can design, configure and optimize advertising campaigns.
Results depend on numerous factors, including:
budget, competition, market, product, site, audience, algorithms and platform decisions.
Swiss Web Studio does not guarantee a predetermined number of sales, leads, impressions, clicks or returns.
Budgets paid directly to advertising platforms are separate from Swiss Web Studio’s compensation.
20. Artificial intelligence
Swiss Web Studio may use artificial intelligence tools to support the following:
- research;
- analysis;
- copywriting;
- development;
- design;
- image generation or processing;
- automations;
- process optimization.
Artificial intelligence is used as a support tool and, when appropriate, with human supervision.
Swiss Web Studio tries to minimize the entry of personal, confidential or unnecessary information into external AI services.
Results generated by AI tools may require human verification, modification and validation.
Unless expressly warranted, the absolute uniqueness or legal exclusivity of content generated in whole or in part by AI systems cannot be guaranteed.
21. Portfolio
Unless otherwise requested by the client or confidentiality obligations, Swiss Web Studio may disclose the completed projects in its portfolio and in its commercial communication.
The following may be used:
- trade name;
- logo;
- screenshot of the site;
- link to the project;
- general description of the work carried out.
The customer may request in writing not to be included in the portfolio.
22. Confidentiality
Swiss Web Studio treats non-public company information received in the context of the assignment as confidential.
The obligation does not apply to information that is already public, legitimately known or whose disclosure is required by law or by a competent authority.
23. Third-party services and infrastructures
Swiss Web Studio may use third-party infrastructures and technical services that are necessary for the performance of the contract, such as hosting, domain registration, software, cloud services, payment systems, analytics tools, advertising platforms or AI services.
Interruptions, modifications, suspensions, API changes or terminations by these providers may affect the service.
Swiss Web Studio makes reasonable efforts to limit the consequences, but cannot guarantee the continuous operation of infrastructures under its control.
24. Liability
Swiss Web Studio is liable for damages directly caused by a breach of contract attributable to it to the extent permitted by law.
To the extent permitted by applicable law, liability for indirect or consequential damages resulting from slight negligence, such as loss of profit, loss of opportunity, indirect loss of turnover or economic consequences that were not directly foreseeable, is excluded.
To the extent permitted by law, the total liability for slight negligence in connection with a particular service is limited to the amount actually paid by the customer for the service concerned in the 12 months prior to the harmful event.
Nothing in these terms and conditions excludes or limits liability in cases where such exclusion is prohibited by law, in particular in the case of intent or gross negligence.
25. Force majeure
Swiss Web Studio is not liable for delays or temporary inability to perform a service resulting from events beyond its reasonable control, such as:
major telecommunications outages, blackouts, natural disasters, large-scale cyber attacks, general unavailability of cloud infrastructure, official measures or other force majeure events.
26. European consumers and customers
These terms and conditions are primarily designed in accordance with Swiss law.
If the customer is a consumer and a mandatory rule applicable in his country of residence grants him protection that cannot be contractually excluded, this protection remains unaffected.
In particular, Swiss Web Studio does not intend to remove mandatory rights of consumers under applicable law by means of these terms and conditions.
For personalised services, digital content or services initiated at the express request of the consumer, specific rules relating to the right of withdrawal may apply.
27. Changes to the General Terms and Conditions
Each version of these Terms and Conditions is identified by version number and date.
Swiss Web Studio may update the General Terms and Conditions for the future.
Substantial changes affecting existing recurring contracts will be communicated to the customer before they are implemented.
The new Terms and Conditions will not apply retroactively to relationships that have already been concluded simply by publishing them on the website.
The version accepted at the time of conclusion of the contract shall remain applicable, unless otherwise agreed between the parties or amendments that are legitimately applicable to an ongoing relationship upon prior notice.
28. Applicable law and place of jurisdiction
The contractual relationship is governed by Swiss law.
Unless mandatory provisions provide otherwise, the place of jurisdiction is Locarno, Canton of Ticino, Switzerland.
The mandatory rights of consumers remain reserved.
29. Safeguard clause
Any invalidity or ineffectiveness of an individual provision does not automatically determine the invalidity of the remaining conditions.
The parties will endeavour to replace the provision concerned with a lawful solution that comes as close as possible to the economic purpose originally pursued.
Swiss Web Studio
Version 1.0
August 28, 2026