Applied Artificial Intelligence
AI automations for SMEs in Ticino
From sales inquiries to documents, we design AI automations to reduce repetitive tasks and simplify work for SMEs. We start from a real process, check the tools already in use, and define where your approval is needed.
The problem to be solved
Fewer manual steps. More time for clients and decisions.
Do you copy requests from your website into your management software? Search for information across emails and documents? Prepare the same answers over and over? We identify a frequent workflow, measure the current workload, and assess which steps can be automated. AI is used when text or information needs to be interpreted; for fixed rules, we use deterministic automations.
We support SMEs from Locarno, across Ticino and the rest of Switzerland, checking integration possibilities with websites, eCommerce platforms, CRMs, and existing tools.
To choose your first step, read the guide AI or traditional automation: how to decide for your SME, with examples and criteria for evaluating a pilot project.
What’s included
AI solutions we can design for your company
Chatbots, voice agents, automations, documents, and integrations: we assess every possibility based on the process, the tools, and the data available. Feasibility and benefits are evaluated on a project-by-project basis.
Customer service
01
Chatbots and virtual assistants
Answers to frequently asked questions, website guidance, and request collection, with handover to a person when needed.
Telephony
02
AI voice agents
Handling of recurring calls, information gathering, and booking support, after reviewing the phone workflow.
Efficiency
03
Process automations
Connecting forms, emails, tasks, and business systems to reduce manual steps and maintain clear controls.
Documents
04
Documents, invoices, and data
Extraction and organization of information from documents, with flagging of uncertain fields for human review.
Bookings
05
Bookings and schedule management
Support for requests, availability, confirmations, and reminders, based on the tools and rules of your business.
Sales
06
CRM and sales inquiries
Summary and classification of leads, preparation of drafts and reminders to help the team follow up on requests.
Team
07
Internal assistants and knowledge base
Guided search through approved procedures, catalogs, and documents, with links to available sources.
Data
08
AI-assisted analysis and reporting
Data summarization and dashboard creation to facilitate reviews and decisions, without replacing the team’s judgment.
Integration
09
AI development and integration
AI features for websites, web apps, and management software, connected to existing systems when feasibility, access, and privacy allow it.
Our method
Analysis first, tools later.
Process analysis
We map activities, tools, data, and responsibilities. We measure frequency, time spent, and errors to choose a concrete priority.
Pilot project
We define a limited workflow, success criteria, and approvals. We prepare a test run with sample data before operational use.
Review and training
We compare the results with manual work, check error cases, and train the contact person. Together, we decide whether to proceed.
Launch and monitoring
We activate the agreed workflow and measure time, quality, and required interventions. Support and maintenance are defined within the project.
Frequently asked questions
What to know about applied artificial intelligence.
From a frequent, defined and measurable activity. We evaluate time, errors, available data and impact.
Our approach is human-first: AI supports activities and decisions, with controls proportionate to the risk.
Before implementation, we define necessary data, access, suppliers and storage together with company managers.
Which repetitive task would you like to simplify?
Describe a task, how often you carry it out, and which tools you use. In the form, select “AI and automations”: we’ll start from this information to assess an initial process. For the first contact, a description is enough, no confidential documents needed.
The contact person is Ivo Protrkic, founder of Swiss Web Studio, currently pursuing AI Business Specialist training. This ongoing training complements his work on process analysis, digital tools, and corporate AI adoption.